HOW VIRTUAL CLASSES WORK

Now that you've booked a live stream class, here's what comes next.

See screen shots here!

Step 1: Check your email for the live stream link (or join class through the Mindbody app or online)

Live stream links are sent out 30 minutes before the start of class. If you're booking within the last 30 minutes, then you'll receive the email (currently English language only) within a minute or two.

You can also find the link in your schedule on mindbodyonline.com/explore 30 minutes before class begins.

Additionally, you can join the class from our studio's website. Just log in and head to your schedule to find the link.

If you're unable to join class though you've received the email with the live stream link, call the business. It's likely that you have duplicate profiles there, and a staff member will be able to resolve that issue for you.

Step 2: Decide which browser and device you'll use to attend class

On a desktop, live stream classes work better on Google Chrome. You can also download Mindbody Live—a program that improves the live stream experience on a desktop or laptop.

On a mobile device, the best experience will be found on iOS Safari or Chrome for Android.

If you are using an iOS device, you must disable the pop up blocker. Here's how to do that:

  1. Go to Settings > Safari.

  2. In the General section, tap the Block Pop-ups toggle. It will turn white to indicate it's turned off.

Step 4: Set your camera and microphone preferences

Your browser will ask to access your camera and microphone. Choose Allow—you'll still be able to mute your mic or turn off your camera in class if you'd like, but enabling at the browser level ensures you have control when the live stream starts.


Step 3: Log in to the live stream class

You have a couple of login options here. You can log in with:

  • Your studio login: This is the login you use to access the studio's (or business you're attending the live stream class at) site on a web browser.

  • Your Mindbody account: This is the login you use on the Mindbody app or the business's app.

If class hasn't started yet, you'll hang out in a waiting room.

Step 5: Join the class

When you're ready to join the class, click Join at the top.

You can click on the Full screen icon on the right to enlarge the video to full screen view during class. You also have the option to change views:

  • Presenter view shows the instructor's video

  • Grid view shows up to 15 participants' videos along with the instructor's video in a grid. This view is not available on mobile devices.

Additionally, you can use the chat box to communicate with the teacher or their assistant. Keep in mind that there is no private chat option — all participants can see what you post. Just click on the chat icon on the left, and the chat box will open.

When class is over, you can click Leave live stream, then Sign Out.